Shipping & Returns

Shipping

Shipping rates are calculated on checkout.

If you place and order from our UK Store the following applies:

UK

2-3 days, No Tracking

Europe

10-20 days, No Tracking

International

15-30 days, No Tracking

 

If you order from our US Store the following applies:

USA

5-7 days

Canada

10-15 days

International

10-30 days

 

The Exception is on our shoes, which are custom made per order.

North America

7-15 days

Europe and Australia

10-15 days

International

10-25 days

 

Returns

All of our items are made to order, so it is not always possible to offer you a refund or exchange.  We will however do our best to help you out and facilitate your needs.  Please email us info@equalitee.co.uk as soon as possible and we will endeavor to help.

Faulty goods will be exchanged, please email us a picture and description of the fault and we will fix the issue as quickly as possible.

Thank you for your understanding.  Please remember we are a charity and every bit of profit is donated to charity.

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