Shipping & Returns

Shipping

Shipping rates are calculated on checkout.

If you place and order from our UK Store the following applies:

UK

5-7 days, No Tracking

Europe

10-20 days, No Tracking

International

15-30 days, No Tracking

 

If you order from our US Store the following applies:

USA

5-7 days

Canada

10-15 days

International

10-30 days

 

The Exception is on our shoes, which are custom made per order.

North America

7-15 days

Europe and Australia

10-15 days

International

10-25 days

 

PLEASE BE AWARE THAT TO KEEP COSTS DOWN OUR ITEMS ARE SHIPPED DIRECT FROM THE MANUFACTURER TO YOU.  THIS WAY WE DO NOT HAVE TO PAY FOR TWO SHIPPING FEES.

Returns

All of our items are made to order, so it is not always possible to offer you a refund or exchange.  We will however do our best to help you out and facilitate your needs.  Please email us info@equalitee.co.uk as soon as possible and we will endeavor to help.

Faulty goods will be exchanged, please email us a picture and description of the fault and we will fix the issue as quickly as possible.

Thank you for your understanding.  Please remember we are a charity and every bit of profit is donated to charity.